On February 11, United Ways across the country celebrated National 2-1-1 Day, recognizing the non-emergency three-digit dialing code available to anyone for information and referrals to local health and human services. Locally last year, United Way’s 2-1-1 answered more than 5,500 requests for help from Marathon County residents.
When individuals call 2-1-1, a trained Information Specialist listens to their need and searches a comprehensive database to find programs that best fit their situation. Here is how an Information Specialist helped “Beth” through an unexpected event.
Beth*, pregnant with an expected due date in June, suddenly found herself alone after her partner left. With her income alone, Beth struggled to pay for her housing and utility bills. She also needed support for herself during the pregnancy.
That was when Beth called United Way’s 2-1-1. An Information Specialist let Beth know about local resources that could help her find a new place, assist with housing and heating costs, and support her during the pregnancy. In a follow-up call, Beth shared that the referrals given resolved her housing situation and that she found prenatal support.
United Ways are long-standing supporters and national leaders of 2-1-1 services. As the largest private funder, United Ways continue to strengthen and support 2-1-1 as another way to build stronger communities.
If you or someone you know is in need of assistance in Marathon, Portage, Lincoln, Oneida, or Vilas Counties, simply dial 2-1-1 to speak with an Information Specialist, 24/7. You can also reach United Way’s 2-1-1 by dialing 715-848-2255 or 1-800-922-5590. A language interpreter service is available if needed. Uncomfortable speaking by phone? Email an Information Specialist, or search the online resource database from your phone or computer.
*name changed to protect confidentiality
